Several people have reported an issue whereby TweetDeck will open entirely empty, with no data, and the buttons will not work. We have investigated the problem, and it appears the cause is down to a corruption of some Adobe AIR files.

In order to fix the problem, please follow these instructions, depending on your operating system.

Windows XP

1. Close TweetDeck
2. Open your C: drive in Windows Explorer or My Computer.
3. Open the folder Documents and Settings
4. Under this folder, there should be a folder with the the same name as username that you log into XP with. Open this folder.
5. You should then have a folder called Application Data. Open it.
6. You should then have a folder called Adobe. Open it.
7. You should then have a folder called AIR. Open it.
8. You should then have a folder called ELS. Open it.
9. You should then have a folder called TweetDeckFast.xxx (where xxx is a string of numbers and letters). Delete this folder.
10. Restart TweetDeck

Windows Vista

1. Close TweetDeck
2. Open your C: drive.
3. Open the folder Users
4. Under this folder, there should be a folder with the the same name as username that you log into Vista with. Open this folder.
5. You should then have a folder called AppData. Open it.
6. You should then have a folder called Local. Open it. If you do NOT have an Adobe folder here, go back up to the AppData folder and open theRoaming folder within it instead.
7. You should then have a folder called Adobe. Open it. 
8. You should then have a folder called AIR. Open it.
9. You should then have a folder called ELS. Open it.
10. You should then have a folder called TweetDeckFast.xxx (where xxx is a string of numbers and letters). Delete this folder.
11. Restart TweetDeck

Mac OS

1. Navigate to ~/Library/Application Support/Adobe/AIR/ELS/
2. You should then have a folder called TweetDeckFast.xxx (where xxx is a string of numbers and letters). Delete this folder.
3. Restart TweetDeck

Linux

1. Navigate to ~/.appdata/Adobe/AIR/ELS/
2. You should then have a folder called TweetDeckFast.xxx (where xxx is a string of numbers and letters). Delete this folder.
3. Restart TweetDeck

You should then be able to use TweetDeck as normal. We will continue to follow up on this issue and will be adding functionality in the next release to check for this situation and solve it when TweetDeck starts up.

In the meantime, if you have any more questions about this problem, or others, feel free to email hello@tweetdeck.com

Thanks!

Richard